Thank you for your review of the Engraved Business Card Holder. We regret hearing that the closure is defective. Furthermore, we want to add that this is not typical of the cardholder's quality. We would like to investigate this further to assist you better. Could you please reply to this email with a photo that highlights the concern? If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.