Yupoong Five-Panel Flat Bill Cap

We are very sorry to hear about the Yupoong Five‑Panel Flat Bill Cap you received. This is not the VistaPrint experience we want you to have, and we appreciate you taking the time to share your feedback regarding the logo placement. We understand how important it is for your design to appear straight and well‑shaped on your product. To assist you further, we recommend responding to this review with clear photos of the product quality errors noted, including the affected quantity. This will allow us to work with you to find the best possible resolution. Rest assured, your feedback will also be shared with the relevant team to review production processes and improve consistency in logo application. If your request is urgent or you’d prefer to speak directly with a representative, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.com/customer-care/help-center/. We value your trust and remain committed to helping you achieve the results you expect. Thank you again for bringing this to our attention. We look forward to assisting you further and ensuring your future orders reflect the quality you deserve.

We're so sorry to hear that the hat appeared to be burned around the embroidery area. This is not the type of service we want you to receive, so we sincerely apologize for any inconvenience this may have caused. We're happy to make things right by placing a free reorder for another hat. You should receive the order within a few days. This is not a typical experience, and we'll definitely have to team review the matter. Thank you for bringing the issue to our attention and giving us the chance to help.