So disappointed. So very upset
Mar 21, 2024 | Leslie | Verified Buyer
Response from Vistaprint Customer Care Team:
We're truly sorry to hear about your disappointment with the Wall-Mounted Silicone Edge Graphics order. It sounds like the product you received was not what you expected, and we can understand how frustrating that must be, especially given the significance of the occasion. Looking at the product page under options, there are two (2) bundle options: one is Graphic + Frame which has a complete set that includes both the fabric and an aluminum frame. The other one is Graphic Only. Fabric-only option – frame not included. We recommend re-using your VistaPrint frame. It turns out that the Graphic Only option was included in your order. Furthermore, we highly recommend always checking the specifications from the product page prior to ordering to ensure receiving orders based on your expectations. We realize that this might not be the best answer you are expecting, but we hope that you still feel our genuine intentions to help. Should you need any further help with your product, please don't hesitate to get back to us by replying to this review.