Vista x Wix: Upgrade FAQs
We've noticed that some of you might be looking for information on older domain products and services that were previously offered on our website. We've built a dedicated External FAQ where you can find answers to all your questions about our previous domain offerings.
Site Upgrade Program
Q: Why was my Vistaprint website upgraded to a Wix website?
A: Vista x Wix offers a better experience, more features, and many empowering capabilities to help you grow your businesses. It far outpaces our previous website offering, so we have made the move to offer a better customer experience for you.
Q: Will I pay Vistaprint or Wix for my website subscription now?
A: You will continue to pay Vistaprint for your website subscription. You can find and manage your subscription in your account under My Subscriptions.
Q: What happens if I have issues with my migrated website?
A: If you experience any issues with your website due to the migration, please contact us.
Q: Does my [Vistaprint] website need to be upgraded?
A: As we discontinued the Vistaprint website builder, all of our customers who had Vistaprint builder websites were upgraded to our new Vista x Wix platform.
Q: Why did the price increase for my website subscription?
A: If you are unhappy with the new price, please contact us to discuss options to downgrade to another plan. Vista x Wix even offers the possibility to manage a website for free.
Q: I was a WEBS.com customer — what will happen to my bill now that I have been migrated to Vista x Wix, and I was billed every two years?
A: You have been converted to annual billing. Your next bill will occur whenever your previous 2-year subscription ends.
Domains and Hover and Exact Hosting Transfers
Q: Why was my domain and/or mailbox transferred to the company Hover or Exact Hosting?
A: Vistaprint decided to transfer our customers' domains and mailboxes to the companies Hover and Exact Hosting, as they are leaders in their industry and specialize in domains and mailboxes.
Q:Where can I find who is hosting my domain name now?
A: You can search for your domain via these links:
- Hover: https://tucowsdomains.com/provider-result/
- Exact Hosting: https://cp.enom.com/help/
Q: Will Hover or Exact Hosting manage my domain and/or mailbox subscription now?
A: Yes, Hover or Exact Hosting will manage your subscription moving forward for your domain and/or mailboxes.
Q: What happens if my domain goes offline? What does that mean?
A: If you are getting an error message when you try to access your website, your domain could be offline, and you need to contact your registrar to resolve the issue.
- If your domain is registered with Hover-contact Hover support.
- If your domain is registered with Exact Hosting — contact Exact Hosting support.
- If your domain is registered with another registrar (i.e., GoDaddy, Domains by Vista x Wix, SquareSpace, etc.) — contact your registrars' support team.
Q: How do I add my payment method to Hover or Exact Hosting?
A:
Q:How do I get in contact with Hover or Exact Hosting?
A:
- Hover: Phone, Chat, and Email are available through Hover support — visit their help center page for more information
- Exact Hosting: Chat and Email are available through Exact
Q: What languages does Hover and Exact Hosting support?
A:
- Phone support is available in English only
- Chat and Email is available in other languages
Q: Do I have to keep my domain and/or mailboxes with Hover or Exact Hosting?
A: No, you do not have to keep your domain or mailboxes with Hover or Exact Hosting. You may choose to transfer your domains/mailboxes to another company of your choice, including Vista x Wix. Contact Hover or Exact Hosting to help you transfer your domain/mailboxes.